#Signpost language software

The ability to build trust with the populations with whom we work is further compromised in a context where community engagement cannot be implemented face to face. The challenges vulnerable communities face during a pandemic are compounded by new restrictions on movement, decreased services in both private and public sector and control measures to slow the spread of the virus. While advice on COVID-19 is available and information overload may be impossible to avoid, there remains a gap in contextualized information at the community level, especially for vulnerable populations. SIGNPOST & THE CORONAVIRUS PANDEMIC: The COVID-19 pandemic necessitates digital access to vital information services. People are then able to make informed decisions on the issues that matter most to them - instead of being told what policy makers think they should do based on potentially inaccurate assumptions about what they need, already know or may want to do.Īccess to quality, contextualized information (and the ability to ask and have your questions answered with honesty, sensitivity and in plain language) safeguards and restores one’s agency, dignity and sense of control.

We can change the balance of power by putting high quality, up to date information in the hands of the people who rely on it. It also means listening to these questions and creating bespoke content to meet information needs as they are expressed by our clients and communities themselves. Responsive information means not only having personnel on hand to answer questions and offer guidance. We work to equip people to better navigate their own journey through difficult times so that they can find what they need. People’s lives are complex, their needs will change and people know best what their own priorities are in a given moment. We do this by getting timely, accurate and responsive information to people over the arc of a crisis and adapting to the concerns we hear.

Signpost respects the dignity and agency of affected populations. We do not assume that we know what people need - instead, we meet them where they are, on the digital platforms they already use, to discuss, respond and adapt. Signpost is a belief that the aid sector must learn to listen, communicate and be responsive to those we work to support.

Signpost is people: a team of skilled frontline responders and support personnel who use journalistic and humanitarian expertise to ensure the right information products are created and adapted to the lived realities of our clients.

#Signpost language software

Signpost delivers on this mandate via a suite of software components used to create user-friendly content - we deploy two-way communication via the digital and social platforms that our clients already use, at scale and in the languages they speak. We believe that through responsive information services, we can empower people in times of crisis to make well-informed critical decisions on the myriad issues that matter most to them. At Signpost, we believe that Information is a Human Right and that it is our duty to make this manifest throughout the aid sector.